Kate Couture

InputKit Customer Experience Solution provides many benefits to the companies that use it. Automatic customer satisfaction tracking, centralized dashboard, surveys customized to your business' colors, and more: find out how our solution can help your business become an expert in your industry!

While e-commerce is growing fast, customers are becoming more critical of the experience. Personalization of the experience, instantaneous services, the need for human contact and more: discover 6 customer relations issues to watch out for in 2022!

The regular sending of customer satisfaction surveys is necessary to know the honest opinion of your customers regarding your service delivery. With our article on the subject, take a look at best practices to create your own custom survey!

Several myths revolve around customer dissatisfaction. However, it is possible to correct the situation and even turn your detractors into promoters of your brand. You wonder how? Discover in our article the key steps to better manage your customer dissatisfactions!

Of course, negative Google reviews can be very detrimental to your business. However, by comparing their positive and negative impacts, is it really worth deleting them? Discover the answer in our article on the subject!

Google reviews play a crucial role in your customer acquisition. A company with a high volume of positive Google reviews will have a higher profile and will have a greater ability to attract customers. Rely on our examples of online review requests to increase your customer feedback!

The selection of a beauty salon by your clients is influenced by many factors. How do you know those details that make all the difference? Rely on our 7 examples of questions to ask in a beauty salon satisfaction survey to improve your customer experience!