Kate Couture

In a dental office, it is important to provide your patients with a personalized experience to meet their needs. In our article, find out how our patient experience solution can help you improve your clinic processes!

The monitoring and retention of your customers are essential for the success of your company. By tracking customer satisfaction, you will provide a unique and personalized experience that will increase customer loyalty. Follow our 10 key tips to optimize your monitoring and customer loyalty strategies!

In order to build customer loyalty, you must first offer an exceptional customer experience. However, what is the customer experience? And how to build a successful customer experience? Find out everything you need to know about the customer experience in practice!

The online customer experience is one of the main factors impacting customer satisfaction. An online experience that is not optimal can discourage users from doing business with you. To avoid this, follow our 9 tips to improve your online experience!

Your employees are at the heart of your business. It is important to measure their satisfaction with their working conditions to optimize their motivation, satisfaction, and performance within your company. Take advantage of our 11 tips to measure and improve the motivation of your teams at work!

No company can prevent some employees' turnover. However, there are ways to take advantage of it! Through our article, know everything there is to know about the exit interview. Take advantage of our 33 sample questions to better understand your employees' reasons for leaving!

Having a good brand image is crucial for your company’s reputation. A bad brand will damage your reputation and completely discourage some prospects from doing business with you. In our article, discover 9 causes and negative impacts of a bad brand image to avoid reproducing such examples.

As a local business, it’s crucial that customers in your community can find you. How can you maximize your online visibility to attract new customers who will visit your branch regularly? Discover now 7 relevant tips to optimize your local positioning!

Customer reviews have a huge impact on your new customers acquisition as well as your online reputation. For this purpose, it is recommended to respond to all your online reviews to show your customers and prospects that you are trustworthy. In our article, find out how and why to respond to your customer reviews. Rely on our best examples to become an expert in the field!

Customer satisfaction is the key to your company’s success. To maximize the well-being of your customers, you must meet their expectations by offering an experience that meets their expectations. However, a few minor details can be enough to ruin the service offered to your customers. Discover now 7 factors impacting customer satisfaction!

As an entrepreneur, it can sometimes seem difficult to find the perfect balance between soliciting your clients' opinions and not disturbing them. In order to clarify the subject, here are 13 tips for inviting your clients to complete your surveys, with good examples to follow!

In order to increase the loyalty of your in-store customers, you need to understand their expectations to better exceed them. Creating customer satisfaction surveys can be a good way to do this. How can you create a satisfaction survey to identify the real needs of your clients? In our article, benefit from 6 valuable tips!