About InputKit - Inputkit

Who we are

InputKit is a powerful and innovative SAAS solution that improves the customer experience, employee experience and online reputation of companies around the world. By using InputKit, companies can create a wow effect for their customers and employees.

People are at the heart of business success and it is essential to put in place effective listening and feedback collection methods to evolve and innovate as an organization.

A good customer experience is now a must to retain and attract new customers! Give yourself every opportunity to succeed by implementing InputKit, the technology solution that will help you achieve your customer experience ambitions. Put people at the heart of your business decisions.

InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

The values that guide InputKit on a daily basis

Excellence

Delivering excellence to our customers, employees and partners

Innovation

Constantly innovating by improving our products and giving our customers an opportunity to innovate in terms of the customer experience offered.

Well-being at work

Ensure the well-being of our employees, but also of the teams of our customers!

Fun

Working is important, but having fun doing it is essential!

The story behind our company

InputKit, a growing company InputKit is a web-based customer experience solution that was founded in 2017 by Philippe Genois and co-founded by Jean-Philippe Fong. Today, InputKit is used by more than 520 customers around the world. The whole team is very proud of this dazzling success which is the result of great collaboration between our different teams!

What benefits can InputKit bring to you?

Improve your customer experience based on relevant feedback.

Optimize your customer experience based on feedback. Prioritize change and deliver an experience that meets your customers’ expectations.

Save time by automating your customer satisfaction follow-ups.

Personalized follow-up for each client takes time. With InputKit, automation will help you avoid forgetting and focus on other value-added tasks.

Be proactive and detect customer dissatisfaction before they leave your business.

While 96% of dissatisfied customers will never let you know for themselves, be sure to target dissatisfaction before it’s too late!

Show yourself in your best light with positive online reviews.

The online reviews you collect reflect the quality of your service. More online reviews, more new customers, more revenue!

Build employee loyalty by asking the right questions at the right time.

Many companies lose their talents because they do not bother to assess their satisfaction on a daily basis. Act proactively to retain your talent!

Evaluate the work of your employees with concrete customer feedback.

What better way to give good feedback than to rely on your customers’ actual comments? Your teams will understand the impact of their work on customer satisfaction.

InputKit, a strategic partner

The InputKit team is an expert in the field of customer and patient experience.
Our solution has technological agility linked to a multitude of integrations available.
InputKit evolves according to the needs of our customers: your comments and ideas are welcome!
The InputKit team constantly goes above and beyond in terms of the quality of customer service that is at the heart of our concerns. Our Customer Success team is here to help you, via phone, email or chat, depending on the method of your choice!
The reliability and security of our solution ensures the integrity of your data.
Working with a trusted partner like InputKit with more than 520 customers around the world provides important peace of mind.